Video conferencing is now an affordable communications medium, but most problems arise because the implementation is only half of the story and the usability of the equipment is often overlooked. Video conferencing is as much about the personal experience as it is the technology. Coupling good, reliable technology with the correct selection of lighting, acoustics, screen height, microphone, backdrop colour and table surface is key to making the experience a positive one. As video conferencing is usually a global requirement, clients expect it to function in the same way whichever office they are in. Hewshott manages the implementation to give a consistent solution no matter where in the world our clients find themselves, and it is this consistency in delivery that is critical to the VC success. Hewshott ensures a usable but effective system.